PIN Error?


(Aaron Sampson) #1

I received my card on Saturday, changed the pin that day and used the contactless in a shop. But that evening my card was rejected online, over the phone and the ATM wouldn’t recognise my pin. Now I have X amount of money on there which I can’t access or transfer back to my bank…


#2

and what did customer service say when you contacted them?

have you checked your PIN thru the app or by contacting customer service?

is your account a non-verified or verified account? If unsure, customer service can help.

have you had any error messages appear in your app? these may give a clue as to potential problems as an issue with a PIN is unlikely to effect online or telephone orders as PIN is not used for that. Unless of course you have entered a wrong PIN multiple times in a row and somehow blocked your card?


(Naji Esiri) #3

@Sampsonyte Hey Aaron, apologies for the inconvenience caused…have you managed to sort this out via the in-app help? If not, please feel free to message me and I can look into it for you :slightly_smiling_face:


(Aaron Sampson) #4

All sorted. Thanks guys!