Locked Out (PIN)!

Hi, my card has been locked out as I used the wrong pin (of my other card) too many times. I can’t seem to either unlock the card or change the pin. I know the original pin. Is there an easy way to in block my card?


You could try contacting support through the in app chat.

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As @Darkoli said, contact us through in-app chat! This is something we can resolve fairly quickly (dependent on how busy it is of course :sweat_smile:). :dash:

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Cheers guys, thank u both, will do.

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Once you get in unlocked would you mind sharing what the process is like? I’ve always wondered how PIN unlocks work here in the UK (in my home country - France - there was no such thing as PIN unlocking - you just asked your bank and they sent you another card).

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