Phone not registered -> Monzo signup impossible


(Jeff R Allen) #1

I tried to get the Monzo app going on an Android phone that had no Google account associated with it. I get the email and click on the link and the Monzo app pops back up, but nothing happens. In “adb logcat”, it says:

05-22 16:23:39.028 5200 5200 E Intercom: Failed to register or update user: A network request was made with no user registered on this device.Please call registerUnidentifiedUser() or registerIdentifiedUser(Registration).

I will register the phone with Google and see if that changes something.

-jeff


(Jeff R Allen) #2

Well, registering the phone didn’t work either. I’ll keep debugging and see what I find.

-jeff


(Naji Esiri) #3

Hi Jeff, I don’t think the problem you are having is related to the device not being registered to a Google account, this shouldn’t be a problem.

Also, the message you are seeing isn’t connected to the problem - it’s a message from Intercom, our customer support tool. The reason you are seeing this error is because Intercom can’t begin a conversation with you as you aren’t yet signed in to the app.

Could I ask, what device are you using?


(Jeff R Allen) #4

I was using an Android emulator, because I am, ahem, between Android phones (crash, bang, oops!)

Don’t worry about me, I’ll hack around until I get it to work and then tell ya what I did.

-jeff


(Naji Esiri) #5

Ok great, look forward to that :slightly_smiling_face:


(Laszlone Pap) #6

HI! I have the same problem. Did you already an answer?
If you have the solution, please write to me as well.
Thank you very much,
Maria Laszlone Pap


#7

It will probably be easier to send an email to help@monzo.com and they can sort you out