A while back (quite a few months) I started the sign up process, and got all the way through to the app requesting I put £100 into the account, and I got cold feet, and left it for a bit. I have now returned wanting to complete this, and after re-installing the app, so that there is no cached data on the device (android), when I open the app I think I clicked signup… then entered my email, got the magic link, landed on the name and birthday screen, click next and there is a spinner for a short while then I’m shown an error bar saying “your device is not connected to the internet” (or something similar). I have tried re-installing, wifi only, data only… I definitely have an internet connection, but for some reason this step in the signup process is failing. I’m not sure what I can do, but I see you can send a chat message on the device, so I will ask for help through there as well, and update this if a solution is provided there. Thanks, Charles
It may be worth you emailing firstname.lastname@example.org the support staff should then be able to assist.
Hopefully someone will reply here soon though.
Hope this gets sorted for you. Would love to know the outcome, too
Sounds like you’re trying to activate a pre paid account, they closed in April. You’ll need to apply for a current account now.
I tried again now, and this time it showed that my address was not found, so I’m not sure what was going on earlier! Thanks for the responses though!