Phantom refunds

(Simon Turp) #1

I tried to use my debit card (v2) in Tesco this morning three times (two Contactless, 1 chip) and it said payment not processed.

I am aware of the outage after reporting via in app support.

Within the last hour I got three phantom refunds from Tesco for the amount I spent, but wasn’t even charged in the first place???

I reported this via in app support but just wondering if anyone else had this issue? Not sure if it’s a glitch with Monzo (meaning they’d loose money) or whether Tesco decided to send me a nice little gift… :joy:

(Alex Sherwood) #2

I had something similar happen for a TFL transaction & another user has reported this in the developer’s Slack channel

so it’s clearly a bug to do with today’s outage :slight_smile:

As some users will have noticed I have been closing topics that’re reporting bugs to do with the current accounts because of this note, in the category’s description -

but since you’ve made it clear that you’ve reported this via the chat, I’ll leave it open for now, until the team ask us to do otherwise.

(Simon Turp) #3

Assumed so. I’ll make sure I don’t touch this lovely money then :pensive:


Tesco…“every little helps”


I’m curious, did these refunds affect your overall account balance? :sweat_smile:

(Alex Sherwood) #6

Yes. But even though the original transactions were declined, the amount had been deducted from the user’s balances. So the credits restored the balance to the correct amount.

(Simon Turp) #7

I can’t remember if it did for me or not :joy:

UPDATE: OK, from my calculations it seems it just returned the money to my balance that was actually taken without me noticing :see_no_evil:

(system) closed #8

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