Some feedback for the Monzo team. I just upgraded to Perks, the main reason being I was renewing a railcard and it finally made a bit of sense to try perks - I’d get the railcard included in the monthly fee, plus a coffee from Greggs, and the extra interest on savings, and cinema ticket etc so decided it was maybe worth it.
Upgraded and all is good - but as they’ve sent me a new card, it has a new card number, and I’m having to go change my details in all the services I use - Amazon, Uber, cloud services, Netflix etc. my old card expired in August so feels like I’ve just been through this and now I’m having to do it again, it’s really annoying! Payments are being declined as I forget which services rely on the card.
Feels like a real negative immediately after “upgrading” and something that would have put me off if I’d known. Instead they should send a new card with the same details (don’t tell me why this isn’t possible because of , I don’t care). Or not send a new card at all - it’s not worth it for a shiny logo.
That’s what happens when you change your card, though subscription services should carry forward when charged to the new card in most instances as monzo and other banks use the updater service.
The merchant will charge the old card and it should automatically redirect to the new card details.
Wow, the fanboys here are hilarious. Yes I ordered a new card as prompted in the app as it comes with the package. It doesn’t warn anywhere that it means a new card number etc. how would I know that without being warned?
Feedback for Monzo benefits Monzo - people don’t need to be defensive. I’m a crowd investor, I want Monzo to do well too.
That’s the point I made in my original post - it’s not up to the average user to understand the ins and outs of card issuance. You don’t know of any bank in the world that does this - Monzo does things better than the average bank. It’s just plainly a bad experience to upgrade and then find all your subscriptions failing, particularly if you’ve just gone through that process of updating card details recently.
Again, it’s not the users job to be aware of how things in the industry work
This is some feedback on my experience for people who work at Monzo, the people who’re paid to design and improve the paid plans can take it or leave it
This shouldn’t be happening to many subscriptions due to the updater service provided by most banks (recurring subscription merchants ie Netflix).
Does monzo not show the prompt in the app any more to allow the service to carry on to the new card? I think it used to come up when activating a new card.
Interesting, I didn’t know that was a thing, and seems like it’s not very reliable since I’ve had to update my card details in a handful old services including my phone provider, Amazon web services, prime etc
mostly the scattered remains of half finished projects