Cancelling Monzo Plus - forces new card ?!

Why?

I never had the transparent one they provide (or whatever it was)

So why is the app seemingly forcing me to get a new card?

Thanks.

Update : was able to bypass the confirm address step of the new card process by killing app and restarting, hoping more plastic doesn’t arrive in the post!

1 Like

Because “muh, exclusive colour”

3 Likes

Doesn’t the Plus account provide a card that says Plus on it?

So maybe they are punishing you by not letting you keep that card?

Did you have to pay for P&P?

During a climate crisis it certainly seems bonkers to have this route still open, with no clear ‘no thanks I never took your invisible? plus card option’

1 Like

I’d raise it with chat as well

I never really got this supposed “benefit” of plus tbh. I think it stems from when the plus offers were so, well, poor that the card colour option was added as an option.

I agree too - I have plus now but I prefer the hot coral card, would be good for Monzo to ask if you wanted the new colour or not

They do.

7 Likes

I know they used to but I don’t think they do now. At least when I recently rejoined Monzo and upgraded to plus, I wasn’t given the choice and it said my (plus) card would be with me soon

Are you sure you haven’t just clicked through one of the screens without noticing?

I (may) have done but I’m 99pc sure at no point did it ask if I wanted a new card or to keep my existing one.

NB: I’ve just recently rejoined Monzo and my hot coral card had not yet arrived, which may be something to do with it.

Or I may well have missed it, but sure I didn’t

I upgraded to Plus back in July and was given the option of getting a Plus card or sticking with hot coral. I took the Plus card.

When I upgraded the flow took me to the screen to get a Plus card, but there was a skip button somewhere on the page.

I recently went from premium to plus, did you know there’s no downgrade flow?

1 Like

Yep, you don’t need to order a new card when you sign up to Plus. The Plus tab allows you to order one in the future.

2 Likes

To be honest, I didn’t, but I don’t think I’d expect there to be one.

I don’t see them as levels of the same product, I see them as separate products.

When Premium was launched there was an upgrade flow from Plus to Premium - and it kind of makes sense given they share a large base of features.

I’m contemplating “downgrading” from Premium because I no longer have a need for the insurances, but do use the V cards.

But I’ll probably end up just cancelling because of the amount of process faff it causes

I did the Premium → Plus downgrade earlier in the year. Virtual Cards disappeared instantly, so has to re-set them up with all new card numbers.

I postponed confirming the Coral card required by the Premium downgrade and accepted the Plus card, so only had one new card come through.

It could definitely be more elegant, but I get why it’s not a priority.

2 Likes