Why?
I never had the transparent one they provide (or whatever it was)
So why is the app seemingly forcing me to get a new card?
Thanks.
Update : was able to bypass the confirm address step of the new card process by killing app and restarting, hoping more plastic doesn’t arrive in the post!
Because “muh, exclusive colour”
Doesn’t the Plus account provide a card that says Plus on it?
So maybe they are punishing you by not letting you keep that card?
Did you have to pay for P&P?
During a climate crisis it certainly seems bonkers to have this route still open, with no clear ‘no thanks I never took your invisible? plus card option’
I’d raise it with chat as well
I never really got this supposed “benefit” of plus tbh. I think it stems from when the plus offers were so, well, poor that the card colour option was added as an option.
I agree too - I have plus now but I prefer the hot coral card, would be good for Monzo to ask if you wanted the new colour or not
They do.
I know they used to but I don’t think they do now. At least when I recently rejoined Monzo and upgraded to plus, I wasn’t given the choice and it said my (plus) card would be with me soon
Are you sure you haven’t just clicked through one of the screens without noticing?
I (may) have done but I’m 99pc sure at no point did it ask if I wanted a new card or to keep my existing one.
NB: I’ve just recently rejoined Monzo and my hot coral card had not yet arrived, which may be something to do with it.
Or I may well have missed it, but sure I didn’t
I upgraded to Plus back in July and was given the option of getting a Plus card or sticking with hot coral. I took the Plus card.
When I upgraded the flow took me to the screen to get a Plus card, but there was a skip button somewhere on the page.
I recently went from premium to plus, did you know there’s no downgrade flow?
Yep, you don’t need to order a new card when you sign up to Plus. The Plus tab allows you to order one in the future.
To be honest, I didn’t, but I don’t think I’d expect there to be one.
I don’t see them as levels of the same product, I see them as separate products.
When Premium was launched there was an upgrade flow from Plus to Premium - and it kind of makes sense given they share a large base of features.
I’m contemplating “downgrading” from Premium because I no longer have a need for the insurances, but do use the V cards.
But I’ll probably end up just cancelling because of the amount of process faff it causes
I did the Premium → Plus downgrade earlier in the year. Virtual Cards disappeared instantly, so has to re-set them up with all new card numbers.
I postponed confirming the Coral card required by the Premium downgrade and accepted the Plus card, so only had one new card come through.
It could definitely be more elegant, but I get why it’s not a priority.
