Is anyone else in the situation where they can’t help but feel slightly let down by the Extra/Perks/Max introduction?
I know it’s been a little while now, but I have been a Plus customer for ~5 years and find that there being no loyalty offer to get us to switch to the new one stings a little.
I didn’t really mind though - I don’t necessarily want any of the new features other than the credit check from 3 agencies and as a result never bothered moving (also, I find the coral cards ghastly, and my blue one lovely!). However, now the 1p saving challenge restricts all of the upgraded benefits to those on the new tiers, including Extra - that’s pretty crappy.
If you don’t want the tier to exist, kill it. Otherwise, if I’m paying - please let me keep the benefits that other paying customers are getting.
As you referenced, the Extra, Perks, and Max are evolving with things like 1p savings challenges, and legacy Plus isn’t.
They don’t need to kill it and instantly lose that revenue stream when they can improve the other plans to a tipping point that you move from one paid plan to another paid plan.
You’re keeping the exact benefits that you agreed to pay for, and none that you didn’t agree to pay for.
Why do you feel entitled to keep the perks you contracted to purchase, but then also get additional perks that require a different, separate contractual agreement?
As a Perks user I’m finding it difficult to sympathise.
A business isn’t under any obligation to include legacy plan owners in new products’ features.
You, as a consumer, could vote with your wallet (and also trash them on Smart Money People’s review if you fancy), but chose to continue paying for the legacy plan, so why should the service provider change anything if you still pay them?
I emptied my Monzo saving when they announced the interest drop. As soon as any other fintech can provide better Open Banking integration for better subscription value I will cancel Perks.
Vote with your wallet. This forum gives most of us an illusion that our opinion matters.
I don’t feel entitlted to anything - they can do what they want. However, I can still feel a bit miffed as a relatively long term customer that customers who are paying less than me are getting a perk that was not in the original offering for that tier either.
Perhaps I slightly worded it wrong - I don’t really want anything else, I appreciate that is entirely a new product thing (e.g. multi-agency credit tracking / free cinema tickets or whatever).
As soon as any other fintech can provide better Open Banking integration for better subscription value I will cancel Perks.