Pending transaction refund

Hi I made a online transaction yesterday with an works benifets site normally payments take 30 minutes, On the Monzo App it shows as pending so I contacted the company involved and they advised that they payment failed as there was a connection issue and the amount should return from pending to my bank account.

Does anyone know how long this will show as pending?
I’ve contact the online chat how long is the reply time?

Many thanks

7 days normally. In app chat can reverse this for you

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