Pending transaction


Hi, I tried to make a payment on the Web last week but the payment wasn’t successful
I checked my statement and

the payment is in pending transaction and I can’t use this money.
Because of this, I can’t use this money taken from my account but not taken by the shop in reality.
Can somebody help ?
Kind regards,

(Hugh) #2


Best thing to do is contact in app chat or email

The authorisation will be cancelled in 7 to 10 days but if you get in touch the team will be able to reverse this quicker for you :slight_smile:

(Colin Robinson) #3

As Hugh said, the quickest thing is the in app chat - I’ve had it happen to me too and they were very quick to resolve the issue!

(Adam) #4

I’ve had this issue happen a few times with the current account.

Every time I’ve contacted support they’ve immediately refunded the money though!


Quite disappointed to see Free not bother to release the authorisation if they decided to decline the transaction (Monzo approved it, it’s Free that for whatever reason decided not to take it, possibly they’re afraid of foreign or prepaid cards). I’ve expected better of them… :sob:

(Tony Hoyle) #6

On the bright side, with a traditional account the amount would be missing from your available balance and you wouldn’t necessarily know why…

(Herp Derp) #7

Not the only company, this is what I get with my network