Hope you all had a good xmas.
Im currently abroad in Asia and decided to Western Union myself some money to collect from a local agent. The transaction went all smoothly however upon pickup the agent declined the payout informing me I cant send money to myself ( no problem doing this in other countries btw).
I cancelled this transaction with WU who advised to wait 7 days for a refund.
Its been over 2 weeks, and still nothing.
WU advised the hold is from Monzo and they cant do anything for me.
Monzo advised that the hold will be lifted after 30 days.
I cant wait that long, without this money im screwed. I have sent Monzo chat all emails confirming the cancellation but they are not releasing the hold.
I was told to get a release code from WU but they dont seem to understand what Im asking for and I get automated replies telling me its my banks policy to hold these funds.
Is there anything I can do? This will make me completely broke in a foreign country and some direct debits will also bounce.
Hoping for a resolution
Thanks in advance