One authorised message and multiple charges for individual items

[anon95680666]

sorry to hear your troubles with your order ,but not being funny …

I should ask Monzo directly using either the in app chat or email to help@monzo.com either of which lets you speak to Monzo employees rather than hoping a Monzo employee will pick this up on the public forum

found these links on the search “frying pan” by - refunds of pending payments ? -

Highlight pending vs debited transactions

Hi With Amazon, when you initially place an order with a card, Amazon takes a small amount (£1.00) to check the card is valid. This is a common practice; Apple takes £1.58 to confirm the card exists and is active. This is usually refunded within 10 days, but if you contact the in-app support team and ask them to refund it, they would do so immediately. If you only had just enough funds for the order, then once Amazon takes the £1 from your card, you are left with not enough for the order, and …

and this

'Pending' payment to be refunded?

It’s the difference between an authorisation and then the later presentment/settlement. What happens immediately is an authorisation, Monzo is instructed to hold that amount of money aside and make it unavailable for spending elsewhere before a later presentment file comes in to actually ask for the money to be transferred during settlement. What happened in your case is the authorisation happened but not the presentment (normally I see this happen on the night that the product ships or on the…