So I’m in a pickle and I was hoping anyone with payroll / BACS experience can give advice. Sorry, it’s a long-winded post…
I’ve changed job as of 7th August (I’m a doctor, that’s changeover day) and I’m expecting my last pay from my old trust for 1st - 6th August alongside some overtime tomorrow. I checked online for my payslip and there’s been an error and I’m being paid a whole month’s pay as payroll/HR weren’t notified about me leaving.
I’ve contacted payroll who put a “stop BACS” request to Monzo yesterday and advised I see if Monzo can reject the payment their end too. Once they can see it’s not been collected they’ll recalculate my correct pay.
I reached out to Monzo yesterday who said they can’t see the BACS payment, so to recontact them today if it appears on my feed ready for payday tomorrow. It’s appeared and now Monzo are saying they cannot reject it when I was given the impression they could, but just had to wait until it’s visible to them.
I’ve called payroll again who said the “stop BACS” was sent to my bank (Monzo) yesterday and they should have received it so they can reject the payment.
I’m now stuck as both parties are saying the other need to sort it.
My worry is that it’ll hit my bank account and I’ll have to pay my employer the gross income amount back. I’ll never see my PAYE/NI/pension/student loan payments ever again (which total about £1800 as I’ve a backlog of overtime I’ve been owed) and will seriously be out of pocket.