Yes you found it. Well done. I was searching badly, to no avail. The key points I remembered above come from here:
I’ve commented before, whilst I commend Monzo’s ethical choices elsewhere, its outsourcing of handling cash to a company which effectively forces a loss on business owners is plain wrong, and should be reviewed.
I don’t blame business owners for refusing to serve some people only wanting PayPoint access, and it reflects badly on Monzo, so I guess Monzo gets what it deserves.