PayPal, Merchant details & categories bugs

Hi Monzo Community

I’ve been a Monzo joint user for years and throughout that time I’ve been submitting Merchant details corrections for my @Ocado grocery shopping purchases (among other corrections) made by PayPal but it never gets corrected. I understand why it happens with PayPal purchases, It’s just really disheartening to see it never gets fixed despite submitting the correction to Monzo many many times.

It doesn’t recognize Ocado as being an online merchant so asks me for a real physical address instead of a website address. Perhaps that’s why it’s never getting fixed?

It’s a problem for me because grouping all PayPal together mucks up the categories since it only ever uses the last category that was selected, whether it was my netflix subscription (entertainment) or Ocado (groceries). It doesn’t even remember the category when they are repeating payments.

Kind regards

Surely if you’re paying via PayPal, then that is the merchant?

This is the intended behaviour, not a bug.

I have a feeling that PayPal (much like Curve card) are stripped from the merchant info to get the “true” merchant, but left as Paypal if a true recognised merchant was not found? I’m pretty sure that’s always been the case, but I’d have to search the forum as I don’t use Paypal myself.

Can any other Paypal users confirm?

I have one yesterday that just has PayPal in the string, that obviously says PayPal. One to ASOS has ASOSCOMLTD in the string but that still displays as PayPal.

There is never any merchant data in all of my PayPal payments. They just have the PayPal transaction ID in the notes field.

You can then use this to look on PayPal to see what it was for. But I just delete this and write my own note.

Out of interest why don’t you just pay with your Monzo card? Not only would it then display accurate merchant data but you also wouldn’t have to change the category every time.