Payments are failing to automatically be transferred into my Monzo account

[adamhope]

Hi,

I currently get pocket money from my gran and parents. They’ve set up recurring payments using my account no and sort code but the payments failed so they had to transfer them manually.

Today, I was due my parent’s pocket money but never received it. So my mother rang their bank (Lloyds Bank) and they said that my bank details were changed to my Monzo details and still never received the money so they had to transfer the money manually.

What could be going wrong?

[ijihuh]

Hey,

I’d recommend contacting support on the in-app live chat or at hello@monzo.com, and talk to them first!

[Revels]

Have they definitely got the account and sort code correct?