Recently, my contactless has begun to get declined on any card readers. It still works on the TfL. It prompts me to insert chip and pin but that gets declined too.
As embarrassing as it gets, I’ve managed to pay in cash in those situations. I checked later and this is what the app shows. I didn’t try the “can’t use contactless or chip and pin” which prompts me to authorise the payment from my app.
payments as low as £2 get declined.
Have never made a payment near, of, or above £100
Haven’t made an accumulative £300 per month.
Chip and pin option does not work either
The app provides a small window to authorise payment from phone. Didn’t try this option yet.
Not sure which limit I’ve exceeded.
Has anyone else gone through this and can guide me on how to solve this? Thanks so much!
First of all, try this: Home → Card → Scroll down to Limits → Contactless until PIN entry. See what this says (it will say £XXX.XX left).
Also try and see what your contactless single tap limit is set to (the same menu as above).
I’d also just check and see if your card is frozen or something like that.
I’d also try: Log out → Uninstall app → restart phone → Re-install app → log in.
If none of these work, and as you’ve said that chip & PIN purchases are also declining, it makes me think that something might be wrong with your card.
To order a new card: Home → Card → Scroll down to Replacement → Order new card.
If it’s still not working after this, I’d reach out to Monzo support. They’re available 24/7 for urgent queries, and between 7am and 8pm, Mon - Sun for non-urgent queries via in-app chat. You can also phone them on 0800 802 1281 (+44 20 3872 0620) or email help@monzo.com, although in-app chat is usually the quickest way to get help.
To contact support: Help → Search “Contact support” and press search → press the “Contacting Support” article → press “ap here to get started” → Answer some questions → Wait for a support agent (it’s not live chat)
Thanks a lot!
Isi the £200 limit over multiple payments reset each month? I don’t think I exceeded it in October.
I emailed Monzo, will call them tomorrow. They told me they’ll log me out of all sessions and prompt me to take some video selfie challenge after I log in. I logged back in but didn’t receive any notification for the video, so they’ve re-routed/queued me to another individual. Let’s see.
The chip and pin also gets declined. A few minutes later, I saw that there’s an option to bypass that as well by authorizing the payment over the app (when I tap on “Can’t use Chip and PIN?”). I’m not sure if that fixes the issue for the future. Is there anyone else who has faced this issue?
