Passport photo

[NahedSoliman (Nahed Esam Elsayed)]

there is a problem in taking passport photo

[Venomx (Terry Adams)]

Conact Monzo and explain

[davidwalton (Award Winning Hot Coral Analyst)]

Hi @NahedSoliman & welcome

Try the first few points in this topic to see if they help:

Monzo App sign-up/login/access issues - common things to try

There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done. There are several common causes for these situations, detailed below:- (Recent changes to the Monzo app suggest a check for VPN activity may be used when signing up for an account. Disable any VPN while applying just to be sure) Monzo App fails to run, or closes, on first run before initial account sign-up can be achieved: Is your default Camer…

[NahedSoliman (Nahed Esam Elsayed)]

there is no useful information about this point

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

It says to contact Monzo. Do that. Details are in my bio

Edited to be inoffensive. Sorry.

[Ordog]

There wasn’t useful information in your comment either until you edited it to add a photo.

I’d suggest being polite to people when you’re asking for help - they’re more inclined to do so then.

[RichardL (Rich)]

@Anarchist

Details are in my bio

Erm, you do realise you’re giving them the middle finger right?

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

Oops! Thanks for (ahem) pointing that out! I’ve edited my post.

[davidwalton (Award Winning Hot Coral Analyst)]

Gotta love the fu emoji. I’ve not used it myself yet, despite temptation being very high on a few occasions.