App won't accept passport photo


(Colum Finnegan) #1

Hello,

I downloaded the app via a golden ticket and am in the process of signing up.
However when I take a photo of my passport to upload nothing happens, the loading circle just spins indefinitely, I let it load for 30 mins and no change.
Is their an alternative way I can upload my passport photo? via email perhaps?

Thanks,
Colum


(Dan) #2

That’s pretty annoying! While we’re waiting for a response, it might be worth restarting your device, deleting the app and reinstalling, and checking your device is up to date with software.


(Campbell Prosser) #3

Hi @consum,

Sorry to hear about that, it does sound annoying!

We’ll definitely be able to get this sorted for you if you give us a quick message in the app or send us through an email to help@monzo.com :+1: