Partial switch, will it return?

I meant a pen and paper list.

Write down all your direct debits and standing orders that are setup with your current bank. Then phone each one up or go online and update the payment details to Monzo. You can then cross them off the list one by one so you won’t miss any :slight_smile:

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Yes, I could. But I have 17 DDs. That would take me a day or two phoning round. That’s a lot of effort to maybe have a better banking experience.

I’d love an official response from Monzo as to whether a partial switch will be offered again or not.

Oh yes i never stated otherwise.

Im sure there was a justified reason for the withdrawal.

I meant more if mine went through ok twice then there must have been more of a reason… was it certain banks or certain dd companies that had a higher rate of issues?

I think it was a good service and it would be worthwhile on monzos side to get to the bottom of this… more dds in a monzo account = more money for the company.

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I did way more than that and it honestly doesn’t take as long as you think. Most can be done online so that’s less than a couple of minutes each and only the odd one or two needed me to call. Even those weren’t too bad because you go through to the billing department which gets answered a lot quicker… Can’t think why :thinking: :rofl:

There has been no partial switch for as long as I can remember, so I wouldn’t hold your breath. In fact you could have probably switched over in the time you’ve been discussing all this here on the forums :wink:

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I’ve switched nearly all of mine now and most have been painless.

The worst has been Barclays Partner Finance, you have to find your Agreement Number in the mound of paperwork they give you, go to their website and print off a DD Mandate form, hand-fill it in, sign it and the Post it to them. What a farce! Wouldn’t be so bad if we didn’t have 2 agreements with them!

All the rest have been online, or a very quick phone call (DVLA, GoCardless who let me do all on one call)

I moved 26 Direct Debits “manually” as I didn’t want my old account to be closed down at the end of it.

It was ok! As others have said most were easy to do online. Couple of random ones needed me to call them (DVLA, Denplan, MoreThan) and only one was an actual issue (very.co.uk wont recognise my Monzo account the twerps).

Took about three to four hours admin total. I made a little spreadsheet and marked them as complete when Monzo notified me each one was live.

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I’ve done quite a few partial switches to Starling and they have all gone fine. A couple of merchants created a totally new DD with new reference number, but it all worked. Starling showed notifications for any that were a bit dodge.

The great thing with partial switches is that you can do one DD at a time if you want. I did my main account in several batches with my 3-4 most important DDs done manually…

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Thanks all. I have switched the majority of my DDs and yes it wasn’t quite as painful as I thought. Fingers crossed there are no hiccups.

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:scream: that’s archaic! I also have two with them…

Update: it was just a phone call in the end.

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You could always open a new account with your current bank, then do a full CASS of your old account to Monzo.

We will likely not offer this in the app again unless things change at the switching scheme side. :slightly_frowning_face:

Unfortunately, partial switches are not covered under the same Current Account Switch Guarantee that full switches are. Additionally, we found many situations where the old bank would send out a switch message that did not include the new account information, causing direct debits to be fully cancelled (despite us sending a switch message including the new details).

In some cases, all of this caused people to be fined for non-payment of their bills (that again, weren’t covered under the switching guarantee).

Partial switches are a great idea in theory but in the real world, we found that it caused significantly more trouble for people than just manually moving them would have been. :cry:

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Interesting, they flatly refused to do it for us over the phone!

That would still close the account, which I don’t want to do. I’ve sorted it anyway. Thanks though.

Ok thanks. I was told on web chat this would be coming back. In fact at first the guy I spoke to didn’t even know it was no longer available.

Recently? That’s odd, it was quite straightforward.

Why not close the account and open a new one?

Yeah, the DD Mandate appeared on my Monzo account on 16th Jan so just over a week or so ago!

Well… I’m about to complete on a property in a few weeks and everything is set up and ready to go with the old bank. The idea of such large sums not reaching the places they should when they should was a bit too much right now. But I’m also very done with my old bank and ready to try out Monzo. Out with the old, in with the new and all that. It’s all sorted now.

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Starling has now stopped doing partial switches

As of 22/02/2019 we no longer accept partial switches.

We’ve seen that partial switches can cause a few issues for customers payment arrangements and as these are not covered by the switch guarantee should things go wrong, the decision has been made to stop partial switches.

You’re still able to initiate a full switch in the app if you head to ‘Switch to Starling’

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