Opt-In Physical Card

There have been several redesigns of the Monzo card but I have a different spin… don’t send a card to everyone.

Several people I know who have Monzo, including myself, use Monzo for transactions only using Apple Pay/Google Pay. My idea is to add an opt in process for physical cards, cutting cost for Monzo’s production of them.

For example, in the sign up you have a “do you need a physical card?” Option and if so it triggers the order for a card as normal, if not you just go in app ad use the “Add to Digital Wallet” option.

This may seem a crazy idea to most of you but I thought I would put it out there. It has some positives such as making you think before spending, limits your total spend ability per transaction etc.

Going forward if Digital Wallet Payment limits are scrapped across the board - this could actually alleviate the need for a card other than for ATMs - so if you are unlikely to pay in via Paypoint or take out cash via an ATM then you wouldn’t need a card… DD’s don’t need a card, Salary Payment doesn’t need a card, Standing Order doesn’t need a card… and show numbers in app now means online purchases doesn’t need a card.

Crazy concept I know… thoughts?

Edit: As a side note, Monzo could always offer cash withdrawals via ATM to cardless people with a deal to provide something along the lines of NatWest’s “Get Cash” in the app where you use a unique one-time code to withdraw cash from an ATM in an emergency.

19 Likes

Sometimes the crazy concepts are the way to go.

I think your idea is smashing, but perhaps a little premature. People out there are still using physical cash. :man_facepalming:

7 Likes

There’s that. And there’s online purchases, I need card number, expiry date and CVV for these. There’s travel to countries where Apple/Android Pay isn’t available.

Lots of reasons to have a card, really, at the moment. The future is a different country, though.

10 Likes

Good points, but this info is stuff that could be digitised in app and revealed the same way as the card number - I know its a crazy concept but thought it might stir a discussion. Hadn’t thought about travel if I am honest…

This stemmed from me thinking about how much plastic must go to landfill from lost and found, and cancelled cards (because a lot of people don’t think to confidentially dispose) - if they were digitised it could make a difference to plastic in landfill, even if only small - Monzo could lead (another) revolution!

2 Likes

It’s a long term goal. :slightly_smiling_face:

With Mastercard and Visa now requiring that retailers support high value contactless, contactless/QR code ATMs soon becoming a thing in the UK, and the tokenisation of online payments, I can see the physical card quickly becoming less and less relevant for most people until we make it an option.

I have some very long thoughts on how long card payments as we know them has left that would probably make a good series on a personal blog.

22 Likes

I would actually be greatful to not have physical card for me personally.

Not my Monzo but a credit card I have, I’ve cut the top third off, as it’s purely for online payments.

From my experience, physical cards are bad for me, aha.

Plus 1.5m customers with a £6 card each (vague reference remember) would be a big cost saving even if a third opted out.

6 Likes

Love the idea of no physical card in future, though that time probably isn’t here yet for most people.

Would be great to see Monzo try to tackle payments themselves in the long term. There’s a duopoly waiting to be disrupted there IMO and a large bank is ideally positioned to do so - providing accounts for both merchants and customers.

For example, if Monzo offered merchants accounts using a point of sale app that used the card networks for cards as usual, but allowed Monzo customers to pay direct, saving the merchant fees and giving a faster transaction with full itemised receipts, it’d be good for everyone (including Monzo).

4 Likes

A good alternative would be a product like this, when they get EMV sorted.

https://fuzecard.com

It’s just one card for all your banks for when Google pay /Virtual card won’t do.

:thinking:
Still need my card to get cash for :fish: & :fries: and for unmanned fuel stations without contactless :fuelpump:

Is this actually happening? I read about this about 10 years ago. Hopefully doesn’t take another 10 years to upgrade the ATMs.

This sort of thing is where I got the idea mentioned in my edit on the first post… the emergency bit it how NatWest use it, but with a decent contract it could be feasible as a general cash withdrawal feature!

Quite a few card machines now accept contactless for small withdrawals, I suspect that’s how cards will be phased out till we no longer use cash.

1 Like

Great idea!

I have a personal and joint account. The joint account is entirely for bills via direct debit/standing order, so no need for a card at all!

Count me in for this. Errr… out…

2 Likes

I’d personally still want a physical card, but definitely support the idea of an opt-in/out system to reduce costs and production.
I can imagine a lot of people would choose the digital option.

1 Like

I rarely use my card anymore, since Monzo added Google Pay compatibility my Hot Coral card sits in my wallet more often than not :see_no_evil:

Which is a shame because my phone, though very nice, isn’t an eyecatching neon colour :stuck_out_tongue_winking_eye: (Note to self: Suggest that Monzo should start selling HotCoral :tm: phone cases :wink:)


In theory, I would go for the ‘digital only’ offering but then I wouldn’t be able to Pay@Pump for my petrol or use chip and pin at B&Q :thinking: It’s really close to being possible (98% of my transactions are contactless via my phone or online with my card number) but the world isn’t quite ready for a bank without a card IMO :stuck_out_tongue:

That doesn’t mean I’m not looking forward to a world that is ready though :tada:

4 Likes

I’ll second that HotCoral phone case request!

1 Like

Still waiting for the rollout of Apple/Google Pay enabled ATMs as they have in the US.

2 Likes

I may or may not have the dates for the Mastercard compliance deadlines around this saved in my calendar. :see_no_evil:

3 Likes

I went to a cash point recently expecting this to be a common thing, I was left disappointed… I clearly don’t use ATM’s enough…

I guess it’s top secret - but I imagine Apple and Google have a %age or a per-transaction fee when transactions go through them? So is there a break-even point when making and posting a physical card and having people use it is better for Monzo than suggesting people put everything through mobile payments?

Are they? Have they told all the major supermarkets this? As far as my experience shows me, Morrisons is the only supermarket that allows Apple Pay over £30. In fact, I never feel confident that any place I shop will allow contactless (Apple Pay etc) transactions over £30.

1 Like