Synopsis: Following up from last week’s blog post Valerio Magliulo introduces the work of the Internal Product team, a unique team focused on increasing operational efficiency. Valerio will be talking about our plan to support 100,000 customers per customer support agent and the challenge of scaling operations to a million users and beyond.
You can find the presentation slides below
@valerio is on hand to answer any questions you might have in this debrief post. Please feel free to continue the discussion on the topics raised in this presentation, as well as any general feedback you have about the event.
You can also reach Valerio on Twitter @valeriomagliulo
Thank you all for giving up your sunny evening to come/tune in to the Open Office!