Monzo's financial situation in The Telegraph

[alexs (Alex Sherwood)]

@Rika

most people won’t have to contact support unless they either choose to or have a more complex issue.

There’s more on that here -

Monzo - Make money easy

Open Office: May Debrief

Synopsis: Following up from last week’s blog post Valerio Magliulo introduces the work of the Internal Product team, a unique team focused on increasing operational efficiency. Valerio will be talking about our plan to support 100,000 customers per customer support agent and the challenge of scaling operations to a million users and beyond. You can find the presentation slides below Open Office May Slides from Monzo @valerio is on hand to answer any questions you might have in this d…

Tonight's Open Office Streaming here!

For anyone without a ticket/snowed in Our customers are the reason behind everything we do. But how do we balance our ambition to serve 1 billion people, with our commitment to deliver first class support to each and every customer? Product Manager Francisco Carvalho Araújo reveals the work we’re doing behind the scenes, building smart tools to empower both our support team and our customers to solve problems and find answers.