Chat Support Tool

[alexs (Alex Sherwood)]

They use Intercom

In case you’re interested, there’s more info on how they’ve developed their use of the tool in Valerio’s talk here -

Open Office: May Debrief

Synopsis: Following up from last week’s blog post Valerio Magliulo introduces the work of the Internal Product team, a unique team focused on increasing operational efficiency. Valerio will be talking about our plan to support 100,000 customers per customer support agent and the challenge of scaling operations to a million users and beyond. You can find the presentation slides below Open Office May Slides from Monzo @valerio is on hand to answer any questions you might have in this d…