Online payments

Why does my card keep getting declined when I have more than enough funds in the account?

If you message monzo in the app they can dig into the exact reason.

Was is contactless, chip and pin or online?

Is it constant or temperamental?

Does it say declined in app?

Is the money in your main account and not in pots?

Does the address you’re inputting as your billing details on the website(s) (esp. Postcode) match up with your Monzo account?

You’ll need to provide more detail than that.

If you do speak to someone in app, expect a lot of back and forth with questions unless you be more specific :slight_smile:

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.