Hi, since receiving and activating a new Monzo card recently (the old one had expired), each time I have tried to make a payment through the app it is declined. The card works as expected.
What do you mean make a payment through the app? A new card should have no bearing on bank transfers. Do you mean authorising an online payment? If so, make sure you’re using the correct details (you could still have the old card saved in the browser’s autofill).
What steps lead to a decline, and what error do you get?
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Hi, When I use my phone to pay at a terminal in a shop the payment is declined. How do I change the card details in the browser’s auto fill?
Go to your browser’s autofill settings and edit the card details.
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Autofill won’t be relevant if it’s a contactless payment via Apple Pay or Google Pay. Have you removed and re-added the card?
Hi,
Yes it concerns contactless payments. I’ve registered the card in Google Pay which then prompted me to add it to Google Wallet. Hopefully now sorted. Thanks for your help.
Have you used the card with chip and pin first?
Hi,
Yes I have
Hi,
Despite registering the card in Google Play and Google Wallet, I stilll get my attempts to use my phone for contactless payments declined. Have you any other possible solutions please?
Assuming you added the card manually, remove it from GPay, go into the Monzo app, click on ‘Card’ on the relevant card located next to ‘Add Money’, then try the ‘Add to Google Pay’ button and try it that way.
Note: Suggesting this based on how I do it on iOS, I’m making the assumption that button is also there for Android.
I’m experiencing the exact same thing since I received my new card, and when I attempt to reupload the card on Google Pay it gives me 2 options to get verified on the app (which then just goes straight through to the app without anything to approve) or the contact via Monzo’s number (which mentions on the call options that they cannot activate Google Pay). Has anyone resolved this issue?
I am having the exact same problem and came on here to see if I was doing something wrong or if others were the same.
My last card worked fine on Google Pay but when I got the new card it didn’t automatically update and when I try to update it manually the verification takes me to the app but there’s nothing there to verify and so I can’t finish adding it to my wallet.
Exactly the same for me! Wondering whether I should to try call Monzo even though their automated message mentions they can’t help activate GPay, as this seems to be a recurring error that needs to be fixed on their side
Don’t phone. Use the in app support.
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Where is this do you know? I’ve checked several times and I’ve not been able to locate anything where I can submit a query as the FAQs haven’t helped on the app
Monzo don’t want you to contact them because it costs them money, so they hide the chat in app (unless you know exactly which help article you have to open). It’s a really shady practice.
Tap here on your mobile phone and this will take you to support:
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Thank you so much! 