Can’t use card

Yesterday Afternoon I was able to use contactless. However, later that day I was unable to use my card (chip & pin, contactless & swiping) as it kept declining in store as well as at the cash point the problem is I have funds in my account and nothing has been said as to why I can not use my card

What messaging do you get in app, generally it’ll give an insight as to why it was declined.



I’m really sorry to hear your card is playing up,

Unfortunately we won’t be able to help you here, but if you have any further issues please be sure to reach out to us and we’d be more than happy to help!

You can reach out to us via:

Our in app chat by heading to the help section and typing in ‘Contacting Support’

Giving us a call on 0800 8021 281

Dropping us an email at