I recently completed the full Current Account Switching Service (CASS) switchover and 2 direct debits mandates left my Nationwide account and appeared in my Monzo account (as expected).
One of those yearly direct debits was taken ‘today’ for the first time for £28 but the app shows:
[merchant name shortened, but should be enough for Monzo techs to find in my account]
Your Press..m Ltd history Number of direct debits: 2 Average spend: 2 payments £28.00 Total spent: 2 payments £56
Only 1 payment has been made (no others in my Monzo history) - so where is the app getting the 2 payments/£56 details from (IIRC, there were around 3-4 yearly payments on the Nationwide account so that ‘history’ hasn’t transferred across).
I did try and report this via the ‘Something wrong? Tell us!’ link at the bottom but got the ‘Sorry there was a problem. Please try again and contact us if it continues link’ : hence the forum post (yeah, could have done it via email/chat, but it’s not that big an issue and others may have this).
Connected via Wifi (connection valid - I did submit an icon/website update for the DD) Android 7.1.1 app 1.27.0