Hello guys!
Octopus won’t accept Monzo sort code…
Starlings looks alright
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I wonder if they’ve done something recently because I had no problem last May changing my direct debit to Monzo.
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That’s pretty useless if so, and would cause significant problems even beyond fintech customers with “new” 04 sort codes where it is perhaps understandable (although still not acceptable).
NatWest have a range that starts with 01, Nationwide use 07, Co-operative Bank 08 and Santander 09!
Edit: I also forgot the former Yorkshire Bank 05 range which some Virgin Money customers would be using.
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Just ring them up they’ll take details over the phone and at the same time they can flag it up to start working again
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Indeed, although this should have been obvious and was hardly an edge case.
Funnily enough, I recently encountered a similar issue myself. I was entering some sort codes and account numbers into Excel, and it kept wanting to remove leading zeroes. I sorted it by changing the cell type to Text instead of Number, so it treated the content always as text which kept the numbers exactly as entered.
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This is most certainly new as I recall setting mine up some time ago to my Monzo account, though I may have done it by pc not mobile (not sure if that would make any different)
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Off-the-wall suggestion - is your phone language set to ‘English (UK)’?
If not, this can trip up a lot of UK-based company websites on mobile/phone browsers.
Suggestion#2 - have you tried the same process on a laptop/desktop browser?
Suggestion#3 - before #1 & #2 above, use this link when signing up and save us both £50 - **Referral removed 
**
Golden!
Incoming flag in 3…2…
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I’m with octopus and mine went in fine. Can’t remember if I used the full website or mobile version though
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Sorted now guys. Thanks for your replies.
Contacted support, got a link to change dashboard to the old version. (Same link at the bottom of the page)
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How odd that their new dashboard appears to have introduced a breaking change!
It’s probably as @N26throwaway theorised, they must have been looking to fix something else and ended up introducing this issue (which, potentially, may be affecting customers of many banks).
Hopefully they get it sorted ASAP.
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I was curious about this, so I tried myself. You’re right, you can’t switch online anymore. After 2 warnings about switching and price-hikes, they give you a phone number to call. I guess the influx of customers from other-providers-that-went-under created an administration or scaling headache for Octopus, so they’re only taking on really, really determined customers?
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I can understand that, of any company. Why would you want to on-board potentially hundreds of thousands of new customers at a loss?
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You might as well ride it out with Bulb, at least for now?
The price cap still means overall costs will be the same, so switching now only to switch again would just be additional admin for no gain.
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Its hardly a matter of likelihood. They either can start with 04 or they cant (and as we know, they can).
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That’s absolutely awful service that completely misses the point!
It’s so terrible that I’d be making a complaint.
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Dear Ellen, if you Google “040004”, it is literally the first result. Maybe try that next time before assuming I’m an idiot. Yours unimpressed, A Customer I Guess You Don’t Want.
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And no, I don’t bank with HSBC but am so stupid I think it’s a different bank!