O2 Outage


#42

Friday? Estimated? :lying_face::grinning:


(Ray) #43

Brilliant…


(Kolok) #44

People in work here are getting emergency calls only every so often , and sometimes the texts are sending multiple times charging them for each time…


#45

Well the government/nhs keeps saying we spend too much time on our phones right?.. :wink:


(Kolok) #46

Someone is having a laugh pretending to be O2 in the comments


(Jonathon) #47

Is that the friend who works for O2?

I mean - that would be insane. Something about that doesn’t seem right.


(Jonathon) #48

They just can’t catch a break :rofl:


(Ray) #49

Credit where credit is due, the boss has apologised.


(Ray) #50

Although I won’t repost the top comment to that Tweet…


(Jonathon) #51

Oh I don’t get too outraged by these things. I am with both O2 and EE and honestly still prefer O2’s contracts and style.

Things happen in life - and this is largely out of their control, in the same way previously Monzo had issues with their cards due to a third party. I wouldn’t use this outage to base my opinion on O2, unless they were negligent, reckless, or didn’t acknowledge the issues.


(Ray) #52

I’m not outraged, Mark Evans has done the right thing. I’m not a fan of O2 anymore after the customer service I had and I’m currently on Giffgaff which is so-so but I’m not about the start screaming for compensation like so many others are.


#53

Oh I don’t know, the apology is nice but would rather they fixed the service than an apology :wink:


#54

Yes - So he’s saying all services everywhere in the country will be fully restored by 4 pm tomorrow but in some areas services are back to normal apparently.

I still blame him for the O2 outages :joy:


(Ray) #55

He’s confirmed it’s Ericsson’s fault.


(Jonathon) #56

I suppose a small amount off each bill could be in order. I’d go quite fair and say 1/30th of the bill (or the data charge if that’s possible) to reflect one day’s loss of service.


#57

It’s great he’s named and shamed Ericsson, will give him props for that


(Simon B) #58

I feel bad for their social media team right now :pensive:


#59

Me too, especially as they seem to only be allowed to reply as if Alexa or Google Home were giving the answers, aka scripted… :frowning:


(Kolok) #60

From 2012, Ericsson don’t have a good track record


#61

02 obviously didn’t learn not to trust them by the looks of it