We are experiencing a major prepaid outage again due to a third party processor. This is the third time in 3 days and completely unacceptable. We are doing all we can to mitigate from our end.
In case you missed it, our CEO Tom wrote a blog to update you all on our migration plans here : https://monzo.com/blog/2017/10/25/current-account-update/
We’re all hands on deck on customer support right now and I’ll try and post an update when things are back, but it looks like we’re in for a long night…