Not responding to pin for international transaction

Help
1

I’m trying to do an international bank transfer for the first time.

Everything seems fine and easy but when I come to entering my card PIN, it bounces back. It seems to think I’m entering letters and characters but the only options on my phone pad are numbers. I even tried a different pin, but that acknowledged the numbers were wrong and gave the the error accordingly.

I know the pin is correct as I checked it using the “show my card number” service.

I’ve force stopped the ap and relaunched but still have the same issue.

Any advice?

2

If a reinstall off the app doesn’t fix it I would contact monzo in app, what phone do you have?

Is your phone language in UK English?

Restart your phone in-between the uninstall and reinstall.

1 Like
3

Hey There!

Please try getting in touch via the in app chat feature so we can check everything on our side please!

5

Thanks, unfortunately this didn’t work.
It’s an English language Sony android.

I tried to find in-ap help and it sent me here… I’ll keep looking.
Thank you!

6

Thanks - I know this is basic advice but I couldn’t actually find any inhap chat help?
“Help” just had FAQs and then redirected me to here…

7

Search in that section for the words ‘contact us’ one of the results is contacting support, in that article there’s a chat paragraph with a ‘tap here to get started’

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8

Another loop around of information and I have finally got on the chat function - thank you!!

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9

If possible let us know what the issue was so we can help others if it comes up again.

10

Absolutely.
Thanks so much!

11

SOLUTION:
The character glitch was referring to the previous screen!!

Such a silly but obvious answer.
Thanks for all the input!

1 Like