Not receiving Monzo emails

Help
1

Hi all :wave:t2:

For some reason I don’t seem to be receiving any Monzo marketing emails regarding new features, updates, info, etc.

I’m also a plus member and a little concerned that I’ve not had any correspondence about what’s been going on.

Is there a way to start getting these emails? Maybe my email preferences have been changed somewhere.

Many thanks

2

In settings there should be an option to turn it on under marketing.

3

Thanks Kolok.

I just checked and that seems to be turned on. I’ve also checked my spam too.

My girlfriend seems to get the marketing emails but I’ve had nothing for months :-1:t2:

4

The emails come from a different domain than the login ones, I think monzomail.com and monzoemail.com, if you’ve checked spam/junk/promotions then contact support I guess.

But try opting out and opting back in, you won’t know if it worked though until next month.

5

Dont really get Monzo emails anymore as often like before

6

Nothing at all in junk. I’ve done the whole opt out / in trick to see if that works.

Failing that, I’ll jump onto support chat :v:t2: Thanks

7

I have the same problem, marketing is turned on in settings but I get no emails whatsoever, my other friends on Monzo get them but I don’t, they’re not in spam or promotions folder either

8

Does anyone know, other than contacting support via the app, are there any forum customer service members I can contact regarding this email issue?

9

Unfortunately it’s getting more difficult to find staff on the forum

I suggest you start an in app chat as that’s the only guaranteed way your message will be seen

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