Monzo access

Can’t seem to access my account on my new phone as I have tried all afternoon to access through the app but after lots of attempts no email arrives

Continuing the discussion from About the Help category:

A few troubleshooting tips,

Make sure you are clicking on login not sign up

Are you sure you’re using the same email address you signed up with?

Check your spam/junk box also.

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Thank you :pray: Yes that’s where it was hiding in the junk with the others I couldn’t find ha ha


Glad you’re sorted.

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Yes thank you :blush:

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