Is the real-time help feature in the Monzo app no longer available?!
Go to help, search âcontactâ
I wouldnât necessarily expect real time chat though.
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Oh itâs been made harder to find then? Itâs not exactly real time, but itâs nice to be able to talk to someone in the know quickly and easily when you need to.
Thanks for directing me to itâs new location
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As some one said, just type in corona virus in and will take u live chat
if you go to help and go to the bottom of the page you will see âchat with usâ where you can start the chat
Thatâs not true anymore.
Monzo want you to search the help articles first as people were flooding them with basic questions.
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itâs actually there on mine when i go to help them to the bottom of that page i can go straight to chat with us no need to search in articles, iâm on the testflight app so maybe thatâs why i have that option
I never had the chat feature since they took it off, but since 2 weeks itâs come back up
We canât all see the same options in-app, which makes threads like theseâŠsomewhat irritating.
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A small few do but it will be removed eventually.
Mine was gone completely, but appeared back last month.
Mine did the same, popped back up a couple of weeks ago.
Still seems there are different âlevelsâ of chat accessibility floating around though.
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I asked this a while back and it seems to be gone for good now. No more chat feature?
For an online only bank not to give instant support is ridiculous and it almost makes me want to switch!
Hi.
You may remember from your other thread on this, that you asked, that it was answered then. The answe hasnât changed:
Have a good day.
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Why do you keep remaking threads youâve already had the answer to?
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It has changed. Itâs no longer there.
Because the answer has changed!
Chat is still there. Itâs tougher to find, to encourage people to self-help, but exactly the same as last time, search âcontactâ and you will find it.
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