Apologies in advance if I’m being thick, but has the in-app chat feature disappeared? I can’t find it anywhere.
Go to help and then scroll to the bottom. If it relates to a transaction then its at the bottom on that transaction in red.
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I’ve scrolled all the way to the bottom of the ‘Help’ section and not seeing this. I’ve used it many times before, but it’s just disappeared…
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hmm I would suggest deleting and re installing your app then , apart from that 
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Yep, done that and it’s not fixed it.
Its vanished on my android phone and iOS as well
Edit: typed in ‘in app chat missing’ and there was a chat to us link in a help article
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Chat gone for me too - Android (3.19.0) - a force stop made no difference.
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I’ve passed this on but it’s saturday so don’t know if anyone is about to pick up on it
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Seems like you need to use the search box. It’ll give you the option of starting a chat if you can’t find what you’re looking for.
It makes sense really, a lot of people will go directly to the chat when their questions are already answered in the help documents.
For the record though, I do still have the button on Android 3.19.0
Not all the help articles have a chat to us option at the end though
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I agree that it makes sense to have the chat button at the bottom to encourage people to check the help articles first. But not showing it at all is behaviour I associate with dodgy companies that try to do all they can to avoid talking to you when you have a problem. 
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For the people who don’t have this option, do you have a “I can’t find what I’m looking for” at the bottom of any search?
Nope
Look like more A/B testing because I have the chat with us button exactly where it has always been.
Interesting concept of hiding this. I wonder how many people try self-help before using a chat.
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I imagine it’s low which is why they are testing this. I don’t have a problem pushing people through the help articles, it’s a logical move, I just don’t think it’s clear enough on all the articles how to get help if it hasn’t answered the query
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I feel like there should be some way to contact your bank that’s easy and obvious. I’m ok with that being chat as opposed to secure message on a website, phone, or in-branch (in fact, I prefer it over the last two!). But to start hiding even that is worrying.
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