Hello, I just received my card 2 days ago from Tom at a meetup. I followed the instructions that came with the card:
- Download the Monzo app on Android or iPhone (I have an Android)
- Follow the steps until you get to the screen with a figure on a bench
- Swipe 3 fingers horizontally across the screen to activate the card
I don’t see a screen with a bench?
I think I know what’s going on. The email I used to sign up with had already been assigned a Monzo card, so that’s why I couldn’t activate the one I have in hand.
Also, due to another issue with the Monzo app where I can’t receive SMS verifications, I’m unable to claim the card 
I’ve emailed help@getmondo.co.uk
sounds like you have already got a monzo card ?
you can always give it to somebody else and get them to go through the same process ?