Hi Folks
Just signed up for Monzo and went through verification.
I now cannot sign in - have tried using two different Android devices.
Symptoms are when I first launch app, I get the sign in screen. Enter email address, then click the link in the email sent to launch the app. When I do this it fails with “Sorry, please use the latest email sent” type error and from then on, every time I launch the app it crashes after a brief splash screen.
Have 100% repro on a Samsung S8+ and a Xiaomi A1 both on Android Pie.
Are there any android screen overlay apps or similar that might cause this? Anyone seen this? It makes Monzo entirely useless to me - the phone support just suggested reinstalling which I’ve already done as well as cleared cache etc.
My guess would be that because you keep trying you’re not clicking the latest email link. If one was a bit slow at coming through you might be behind the curve.
I’d suggest deleting all Monzo emails, restart your phone and try again
Oh and make sure you’re using the email account you signed up with too.
definitely using the latest email, restarting etc. 100% repro on both devices. Have got support to log me out of all sessions, uninstalled, reinstalled and still a problem.
Waiting on help@monzo.com to come back to me as phone support don’t have any more ideas…
web.monzo.com - can log in from PC or from phone browser just fine.
The app itself - when it’s freshly installed it will allow me to enter email address then waits for confirmation, as soon as I go past this point it instantly force closes and then each subsequent launch force closes again.
Have repro on two devices. I really don’t want to sign up for an account with Resolut instead, as all my colleagues were raving about Monzo, but this is pretty depressing as a first-run experience
My phones aren’t rooted, I do have some apps like Cerberus and Lastpass which have screen overlay permissions, although removing these didn’t seem to help. Any restrictions I should be aware of?
So we’ve ruled out a bunch of things regarding credentials and stuff. You can log in elsewhere, so it is just something unique about your phone setup.
I have an S8+ and Lastpass, so I was going to ask if you might have some security on there that is blocking the magic link from doing it’s “magic”. Are you able to disable Cerberus temporarily to see if that is the cause?
Your phone is up-to-date with the latest OS I assume?
Yep, running latest Android Pie, as is the Mi A1 running Android One.
I have exactly the same problem on both devices however.
I’ve uninstalled Cerberus, disabled LP and same problem.
I can reproduce exactly the same issue on both phones. Whilst on phone to support I had them log me out of all sessions to see if that helped and unfortunately it doesn’t.
Could you have freaked it out by trying to get in on several devices? Although granted not sure how to fix that if it has or even if it could.
Maybe try logging out of your email on all devices and going back in with a fresh magic link? Seems there’s something going wrong between the magic link and the app.
I thought of that, so I had support log me out of all devices which didn’t help.
At all times I can log in via web.monzo.com.
I’m definitely using the latest email links.
Feels like a bug in the app, but if it were I’m sure I wouldn’t be the only person seeing it, unless they pushed a bad update in the store recently, which seems unlikely…
I’ll report back if help@monzo.com come back with a fix - in the meantime any suggestions appreciated!
Have also had this occurring with an S9+. Login generates the email, clicking the link works fine, takes me to the splash screen and the app just quits immediately. Doesn’t look like it’s crashing but it just seems to be quitting.
I was just trying to join Monzo and apply for a card. The application went through successfully, all details were uploaded but then after that it doesn’t look good.
If you reply to any message apart from the one before, the profile pic of the person you’re replying to appears in the top right of your reply. Makes it a bit easier to keep track of who is replying to what
There’s probably a way to explain that in better English but my caffeine levels are critically low
Have also had to unfortunately create an account on the forum to report the exact same issue.
Have restarted phone multiple times, reinstalled app multiple times, used multiple email apps to open the magic link, and can log into Monzo web. Phone is OnePlus 7 Pro. Stock Android (no roms etc) and no interfering apps either.
I just moved to the UK from Canada and will be staying here for the long term.
I installed the app on my phone, and when I go to register, I am unable to. I enter my gmail, I receive the email, I click the “Log in to Monzo” button, and it brings me to the same page, asking me to enter my email address and send another magic link. This loops forever, I can’t proceed to make an account.
