I confess it’s been a looooong time since I created my account, but are you sure you’re selecting the “create an account” item and not just “log in”?
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Yep, I am definitely sure I am going through that flow.
If you haven’t already, the first thing I’d try is deleting and reinstalling the app.
If you’ve sent a few emails as well, just double check you’re clicking on the latest - I believe Monzo invalidates previous magic links when they send out a new one.
I have also tried that too. I cleared out any existing emails, waited 10 minutes, and tried to apply again, still no progress. I also cleared the app’s cached data.
It is giving me the error: “Looks like there was a problem, check your internet connection”
I am connected to a strong wi-fi signal, and using my service provider (o2) gets me the same error.
Is there any chance you’ve attempted to open a Monzo account in the past and then stopped half way or something? Even if using an alternative email/phone number?
That’s the only thing I can come up with that might impact the sign-up process, perhaps someone else may have an alternative suggestion if this is not the issue.
Nope, that’s impossible, as I moved to the UK less than a week ago and heard about Monzo 2 days ago.
I’m out of ideas. Perhaps it’s time to email help@monzo.com and see what they say? Might be something broken with the sign-up flow, but they have more chance of finding the fault for you.
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Did you download the app from the Canadian App Store or the UK App Store?
If the UK App Store, I’m out of ideas too!
That might be the issue! I need to wait 48~ hours for my account to switch over to the UK, then I’ll try downloading it again.
I’ll update this thread if it works or doesn’t!
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Hi all, I’ve merged two threads here that sound like they could be the same issue.
I’ve reported this internally and we’ll take a look behind the scenes to see what’s up.
Thanks for bearing with us in the meantime.
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Okay- update!
@landwomble Can you try install Monzo Bank version 2.54.1 from APKMirror?
That seems to have solved it for me.
Having to use a ~3 week old version of the app isn’t really the best, but it’s a temporary solution!
Not really keen on installing banking apps from third party repos. I’ll wait…
think we’ve figured this one out and should have it fixed within the next 15 mins-ish 
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Awesome. Shout if you need repro or a test.
Fwiw right now when I open it, it doesn’t crash but is on “we’re verifying your information” so it’s definitely changed!
Same here! Though I feel like my account already got past this earlier, so don’t know if it’s now just differently stuck.
Now all working for me.
Thanks for the rapid fix, Monzo
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Still no luck for me. Do you how I can i can fix it ?