New replacement Monzo Card

Hi, I’ve just received a new replacement Monzo card and I’m having problems with Contactless payments.
Sometimes contactless works and sometimes it doesn’t. I didn’t have this problem with my old card.
I’ve done a transaction with the chip and pin but the contactless is still inconsistent.
The Help pages suggest I replace my card which will cost me £5. I don’t see why I should have to pay £5 to replace the brand new faulty card you have sent me.
Thanks
Paul

1 Like

Get on to chat, and point that out to Monzo. I’m sure they will be reasonable about it.

1 Like

This post was flagged by the community and is temporarily hidden.