I have a new phone and phone number. I have downloaded the Monzo app to the new phone but have had to go through the initial set up again and it didn’t recognise my e mail etc.

You have used the wrong email. If you use the correct email you will log in, not register for a new account.

Usually means you’re using the wrong email address

Run through the checks here (4th section probably): [image] Monzo App sign-up/login/access issues - common things to try Help There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done…

New phone app

UK Help

davidwalton (Award Winning Hot Coral Analyst) 18 December 2020 22:02 4

Run through the checks here (4th section probably):

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New phone app

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