Just used Monzo chat for the first time after having an urgent query last night, support was excellent as always but the new chat experience is poor and it really frustrated me during it’s use:
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When typing out a long message I had to switch to another app to find some details. Upon going back to the Monzo app my message had been deleted
. Ended up typing it out in the notes app and pasting it across. -
I had to press the send button multiple times for the message to actually send.
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The app crashed 3 times while using the chat, again had to retype what I was nearly done typing.
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When clicking on the notification highlighting the cops reply it opens the Monzo app but doesn’t take me to the chat. I have to manually navigate to the chat history to view it.
The last thing I want are problems like above while I’m trying to sort out a problem 
. Hope Monzo fix these before rolling it out further.
The points below have already been highlighted above and are must have additions IMO:
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No way to know if your message has been received or if there will be any acknowledgement until the Cop responds.
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How long is the expected wait? Luckily it was less than 5 mins
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When starting a chat by clicking “There’s something wrong” button on a transaction it doesn’t reference the transaction on the users side, how do I know it’s showing cops the right one?
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How do I send gifs?
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Timestamps
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Some sort of search?
In it’s current form I feel Intercom is far superior but I know Monzo chat will be fantastic once it’s ironed out. Hope you find the feedback useful.
Currently running the latest TF app.