I’m kinda with you on this. I don’t like the changes, but I think monzo are trying to make the Home Screen work better with a range of products, rather than having the app focussed on the current account product.
Unfortunately, the current account product is the only product I use.
My two biggest criticisms remain:
I’m not super sold on it either. I’ve had it for a long time, I like the screen and find it useful but it’s not the screen I really want the app to open to, which ideally would just be the main account, with the joint account being the next swipe on the carousel.
I get that Monzo is becoming a financial hub sort of thing and as a plus user, I do use it for that. But the Monzo app is also the only place I can see my Monzo account and for me that’s still what I would prefer the main screen to show.
Then again there is so much going on in Monzo now: pots, other accounts, credit score, three tabs of trends, loans, flex, joint accounts plus their insistence on having Plus adverts on every single page - I think they’ve created a pretty decent UI overall for managing all of this complexity. I don’t think it’s disastrous by any means and I’m glad I’m not the person in charge of it all!
I did love the days when you could just open the app, see your one account and the trends graph. But those simple days are gone.
As an experienced designer though, you’ll no doubt appreciate that however many times and places you post it, your feedback is still just one data point on a huge project.
Definitely still post it; it’s what the forum is for. But once is enough and don’t expect anything to happen off the back of it.
I’m not sure that’s true. Being noisy, whilst annoying, does have an impact.
If you’re a toddler, sure.
Nah, it’s just life.
If you think you’re going to get to keep the current version or Monzo to design it based on how you want, because you’re being annoying, you’ve got a horrible surprise coming.
No, that’s not what I said. You’re twisting the words I wrote.
It’s not because of being annoying.
It’s that being noisy makes things more likely to be noticed. Being annoying is an unfortunate side effect.
Quietly writing “I don’t like this because…” and then leaving it as that, meanwhile they just plough on as if everything is ok is not how to stop something that has clearly had ‘thousands of hours’ spent on it (as someone else has noted).
There is absolutely nothing you can do to stop it.
You’ve posted some actual constructive feedback in one of the threads you’ve been spamming, but it doesn’t mean it will be read, let alone actioned.
If you want to be “annoying and noisy” you’re more likely to end up banned, rather than the app exactly how you want it.
You have no more of a say than anyone else.
This has resulted in many many many changes already.
I’m struggling to understand how a professional designer and app developer understands so little about commercial user research approaches that they think a project that has probably cost tens of millions is going to substantially pivot because one person is posting on the community forum a lot.
As an aside from the above, I’ve been using the new Home Screen layout for a while and with my main Monzo, Amex and Santander it was pretty easy to keep on top of everything.
Now that I’ve added a joint account into the mix I’ve found using the old layout easier to keep track of. Ideally I’d like to have my joint account appear next to my main account where possible, but that doesn’t appear to be an option.
I honestly don’t think it is going to pivot. But figured I might as well communicate as best I can how I feel about it.
I am quite invested in Monzo as a customer and as financially as an investor.
Here seems like the best (only?!) place to communicate that to them.
People responding with things like “you’re wasting your time, it’s happening anyway” prompts further replies. It gives the impression that simply saying “I don’t like it because…” isn’t going to get anywhere.
Ok, thanks. I had turned it off so that is visible for me.
No it isn’t.
If Monzo had made a decision which cost them
2-3 million customers, and they decide to do something to get them back which results in losing another 1m and they do something else which results in another loss.
That is sunk cost fallacy. Not cuttting a loss and throwing money after it in the belief you’ll get your money back.
You absolutely should feedback that you don’t like it. And be really specific in what you don’t like. But, Monzo not doing what you say and choosing another route is a perfectly reasonable outcome.
It’s really unlikely they’ll stop going down this route now, and it’s almost certain this will over time become the new normal.
Whether that works for you is of course your decision but keep feeding back, constructive feedback is how it will evolve.
For example “summary was really useful and having the left to spend figure pinned permanently would help me budget” etc.
What I described is exactly an example of sunk cost fallacy.
I was told that because Monzo had spent thousands of engineering hours developing this feature they wouldn’t change direction however bad or disliked it is. As in, they would continue pressing forwards with it because of the investment already sunken into the endeavour.
That is precisely an example of sunk cost fallacy.
What you’ve described is something completely different.
Just let it go 
Nobody knows what Monzo have spent in time or money.
You’ve argued your case and have given your feedback. All you need to be doing now is deciding if you’re staying with your plan of leaving Monzo, or if you’re going to be sticking it out.
Hang on, hang on. I’m not the one carrying it on here.
Of course I have no idea what they’ve spent. I was referring to what others quoted to me.
This is what I said
Which is 100% true. A few tantrums, whether they are investors or not, is not going to convince Monzo to u-turn.
Not really, it’s as valid as your example.
I would imagine that Monzo have done the numbers and worked out that it’s worth the investment. Understandably it won’t suit everyone.
For what it’s worth I also closed Monzo because I couldn’t get on with the new layout (even accepting it wasn’t finished) and went elsewhere.
Feedback via app and on here might be a good shout. But accepting that Monzo and others might also like the direction
Have a nice evening.