What I described is exactly an example of sunk cost fallacy.
I was told that because Monzo had spent thousands of engineering hours developing this feature they wouldn’t change direction however bad or disliked it is. As in, they would continue pressing forwards with it because of the investment already sunken into the endeavour.
That is precisely an example of sunk cost fallacy.
What you’ve described is something completely different.
Just let it go 
Nobody knows what Monzo have spent in time or money.
You’ve argued your case and have given your feedback. All you need to be doing now is deciding if you’re staying with your plan of leaving Monzo, or if you’re going to be sticking it out.
Hang on, hang on. I’m not the one carrying it on here.
Of course I have no idea what they’ve spent. I was referring to what others quoted to me.
This is what I said
Which is 100% true. A few tantrums, whether they are investors or not, is not going to convince Monzo to u-turn.
Not really, it’s as valid as your example.
I would imagine that Monzo have done the numbers and worked out that it’s worth the investment. Understandably it won’t suit everyone.
For what it’s worth I also closed Monzo because I couldn’t get on with the new layout (even accepting it wasn’t finished) and went elsewhere.
Feedback via app and on here might be a good shout. But accepting that Monzo and others might also like the direction
Have a nice evening.
In my opinion, more taps/swipes isn’t always a tangible negative, or indicative of poor UI design. In fact, it can often be the opposite in many cases; when we try to judge it objectively it can actually offer tangible usability improvements.
Monzo has been, for quite some time, an organisational cesspit. I would often find myself having to look through various screens to find what I’m looking for because it isn’t where I was expecting it to be. Bad enough that I’ve never even been able to form the muscle memory.
The new interface so far, has already shown a substantial UX improvement in this respect. It’s far more usable. I’ve no doubt as they phase out falling back to the old interface for some functions, which are actually a contributing factor to the more taps and swipes necessary right now, that this will improve.
This is a subjective aspect and thats your opinion. I think the UI it replaces was rather garish and ugly. It was cluttered and ornamented with unnecessarily large designs. This new UI is much more streamlined and respectful of screen real estate. It shows more at a glance, without being too overwhelming for those of us with sensory problems. A testament to how well researched it is IMO.
I don’t necessarily want this, but I’m indifferent to it and it hasn’t materially impacted my experience with Monzo one way or their other. @peter_g and others have been begging for it for years. There are folks who do want this.
I’m not totally sold on the interface yet, but it’s still a work in progress (though I do get the impression they’re rushing the finishing touches which worries me). I think once it’s finished, I’ll prefer it overall. And honestly I’m sort of already at that point, but then it is succeeding a rather dated UI that hasn’t aged well, and that I never liked that much in the first place.
Although looks wise it won’t be for everyone, there’s a lot they’ve got right in creating it. Far more than they did with the old one.
I wouldn’t die on that hill!
Yours is a valid example of something, but a sunk cost fallacy aint it. Sounds more like the opposite to me.
On reflection I think mine is more loss aversion. I saw it as similar but actually they are slightly different.
This is key for me - it isn’t finished. There is already work underway by the team to allow further customisation options to ensure that the overview page is displaying the things that matter to you in the order you prefer. If there is something key that you feel is missing, I guess being vocal about it isn’t a bad thing, as it may be something they can implement into the new design. But as a lot of people have been saying, it is highly unlikely that the general direction of travel is going to change at this stage.
Your participation is optional. If this topic bores you, mute it and go somewhere else. Otherwise, add something constructive.
I’m not sure how I feel about that as a solution to its shortcomings. I generally don’t like user customisable interfaces like that and I tend to avoid them. So for me it’s absolutely crucial that they nail the default presentation and don’t force you into customising it as part of the onboarding.
I think they’ve done a fairly good job so far. You choose between two crafted layouts, a simplified one (which I love) and all the bells and whistles (which I don’t love). And whilst customisation certainly exists, it’s never shown to you nor forced upon you (which I absolutely love). So to learn that they’re working on further customisation concerns me.
But why? You can just use the preset and not do any further customisation if you don’t want to. I personally would like to be able to change the order of the sections to suit what I want to prioritise - I don’t see why that would be a bad thing?
It gets very messy, very quickly. Just look at Revolut.
Using customisation as an alternative to nailing an absolutely great user experience is lazy, awful for those of with sensory issues, and is very android.
If they nail the user interface so it’s fantastic by default (neither of the options are particularly quite there yet) and keep the customisation in the background, then fine. It’s existence doesn’t really impact those of use who don’t want to use customisation.
But to add more customisation in place of crafting the default options to be the best they can possibly be does ultimately impact those of use who don’t want customisation. Because to get a good experience, using it becomes unavoidable. And this is the problem I have with Revolut, and it’s the core reason I can’t use an android device.
I just don’t want the defaults to be forgotten about. Neither are in a good enough place to ship yet, and I don’t think any further improvements since have been added to them, but just hidden behind the edit buttons.
Don’t get me wrong, I don’t like Revolut for this reason, but I am not talking about being able to customise absolutely everything. They have an insane amount of customisation and it feels like it is a full-time job in itself to set it all up. I definitely find it overwhelming if there are too many options.
I am talking more about the ability to move sections into a different order on the home screen or hide things you don’t use. I love the fact you can change which cards are pinned, which is a great customisation option imo. It means I don’t need to have accounts at the top that I don’t care about cluttering my screen.
I think this forum shows that no one version of the app is going to work for everyone, but if you can give even a small amount of flexibility within the framework then it may well make it more tolerable for people (or make it work much better for them).
100% agree, there’s too much, but you can access everything from the hub and remove all the clutter from your Home Screen, or just add what is important such as analytics and upcoming payments widgets etc.
I switched to the new layout yesterday and have been forced to switch back today.
It just isn’t an intuitive way to use Monzo. I like the idea of trying to bring everything together. My biggest issue was not being able to view all of my pots vertically at a swipe like I could before. This is really important to me as I have 3 pots in my personal account and 12 in my joint account. We use this pots to organise bills and savings for various things every month. With our the ability to view them together easily the app becomes much more clunky to use.
If that could be added back in, I would probably get used to the new layout.
Hey
While the “card carousel” is likely to go, you can set the pot section to be horizontal I believe which I think would mostly accomplish what you wanted.
You can do this and without a swipe.
Press the little dots next to the pots, and change it to list.
@AlanDoe - This thread needs to go too.
Let’s carry on the conversation here: