Hello my husband has sent me a link to join but when i get to the email part , i cannot get any further , i click the email then say launch but nothing comes on my phone ?
Welcome to Monzo
Are you able to upload a screenshot - being sure not to expose any personal data - so we can better see what stage you are at?
You have downloaded the app first, haven’t you?
and opening the email on the mobile device the app is installed on
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You need to open the email on your phone
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Thanks for the screenshots, makes it easier to diagnose
As @Rat_au_van and @Nsteer say, you need to perform both actions on your mobile device
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