New customer: problem signing up

Hello my husband has sent me a link to join but when i get to the email part , i cannot get any further , i click the email then say launch but nothing comes on my phone ?

Welcome to Monzo

Are you able to upload a screenshot - being sure not to expose any personal data - so we can better see what stage you are at?

You have downloaded the app first, haven’t you? :wink:

and opening the email on the mobile device the app is installed on


20190309_160156 20190309_160250

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You need to open the email on your phone


Thanks for the screenshots, makes it easier to diagnose

As @Rat_au_van and @Nsteer say, you need to perform both actions on your mobile device


@Caroline21, did you get this working?

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