New Customer not Receiving Card after 2 weeks

Help
1

It’s been 2 weeks since I opened an account.

I’ve tried emailing Monzo multiple times throughout the past 2 weeks but so far no response as to why I HAVEN’T RECEIVE MY CARD. I cannot get hold of any customer service representative as there is no phone number and the app wants me to enter my card number WHICH I DID NOT RECEIVE YET.

I have now resorted to talking to someone on Twitter, however I do not feel comfortable sharing my personal info for my account as Twitter is not a secure place for sharing my personal information.

Does anyone know how I can get a hold of someone from Monzo?

2

Phone or email help@monzo.com are your only options until your account is registered and opened. We’re all customers on here so can’t help I’m afraid.

1 Like
3

Do you have the phone number? I can’t find it anywhere

4

Screenshot 2021-03-02 at 16.11.27
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1 Like
6

@anon95680666 thanks for sharing! is there a US number?

7

as they say google is your friend …

Screenshot 2021-03-02 at 16.16.09
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anything else I can find out for you ? :slight_smile:

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8

@anon95680666 thanks!

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9

Let us know if it gets sorted!

And welcome to Monzo :slight_smile:

10

Hi.
I was applied my account online.My account was open .but I didn’t receive my card .now I changed my house what I do now how I can apply this card again

11

If you have access to the app, tap help and then search “contacting support”.

If you’re not able to access the app, you’ll need to email help@monzo.com

You’ll need to have proof of address to hand, seems odd to only pick it up when you no longer live at the other address.

2 Likes