A quick post to say that unfortunately we have had some faulty cards produced, which have already been sent out to some of you.
The chip settings were configured incorrectly, which causes the cards to decline at chip and pin and contactless point of sale terminals and at ATMs. The failure in the app will show as ‘contactless failure’. If you have received a new Beta card or replacement Beta card in the last few days and you experience these issues, please order a replacement card in the app (or get in touch with customer support who will be able to do this for you) and we will send you a new card.
I am really sorry for the inconvenience, and also for the fact that it may lock up £100 of your money for another few days. Hopefully the new cards will arrive quickly.
I appreciate your patience and continued support as we resolve the issue.