Hi @anon61069843. I am really sorry about that… it is a known issue (check out this post).
And Josh is right. Please reach out to customer support and we can help get you sorted out. 
2 Likes
Hi @anon61069843. I am really sorry about that… it is a known issue (check out this post).
And Josh is right. Please reach out to customer support and we can help get you sorted out.