Hi was surprised with a trip to New York for a big birthday. Have been looking into pre paid and came across Monzo and Revolut. Chose Monzo as I saw link for it coming quicker. I’ve loaded money now saying will not be here until next Friday when I will already be in New York so will not be any use. When I clicked it said would be 1-2 days as I thought great I go early doors next Thursday. I didn’t really have any money saved up as it was a surprise so putting £100 on a card for it now not to be used is a pain. Is there anyway o can get it quicker? Or can I just cancel it as I will not need it when I get back and I really need my £100 spending money
you might try emailing email@example.com - there isn’t a lot anybody on this public forum can do to help you unfortunately
Thank you for the email
Have you tried a golden ticket? Monzo are retiring these instant jump-to-top-of-the-queue tickets, but you might still find they work. That is, of course, if your current delay is simply you being in a queue, and not a delay to cards being issued.
When did you load it? There’s been a few issues this afternoon, including activating cards.
Have you found a resolution?
sarah has said she has already loaded money on to it- this facility only happens when you are top of the queue - so a Golden ticket wouldn’t make any difference as far as I can see - the delay is in delivering the card ???
It’s mentioned in the apps. Latest iOS build says that Golden Tickets are on hold.
where? I’ve had 6 people jump today alone
It was mentioned here:
Hi thanks all Monzo have come back to me after emailing. Fingers crossed they said should be here on Monday and I can contact them if it isn’t Lovely having surprises but I do like being organised
I used a golden ticket today, deposited £100 and being told delivery should be by a week on Friday 13/10/17. This seems quite long for a golden ticket, as I had read that it’s usually a couple of working days - is this timescale correct or has my ticket not worked?
Ps sorry to jump on this thread
The golden ticket jumps you up the queue to apply. It has no impact on card delivery times. You get your card as quiickly as anyone else.
That is looking a bit slow at the moment but it is what it’s is.
Looks like I’ll be going on holiday without it then, arrives the day after my flight. Was a nice idea while it lasted My £100 will still be there when I get back and I can start using the cars.
I still have a spare Monzo prepaid card I can pass to someone.
It is activated my the number on the front of the card to link to your account
I am in SE18 if you can pick it up
Witht the closure of the prepaid card programme to new entrants, the advice in this thread is no longer current.