Used Golden Ticket but Haven't Skipped The Queue

[p11rav]

I got sent a golden ticket by a friend. I claimed the ticket, but the app still says im at 12,000 in the queue. can someone help me?

[alexs (Alex Sherwood)]

I’m afraid this isn’t something that users in this community can help you solve but if you contact the support team by emailing help@monzo.com or sending them a DM on Twitter (as I see you have ), they’ll be able to deal with this for you.

[romanfq (Roman Fresneda-Quiroga)]

Hello there

I passed a golden ticket to my wife but she didn’t get bumped forward. Being a nonce, the link doesn’t work anymore.

Can you please remediate this for her?

Thanks

[adam.williams]

You’re best asking this in the in-app chat.

@romanfq

Being a nonce, the link doesn’t work anymore.

FWIW, after a use you should get a new link to use. (See Richard’s post)

[romanfq (Roman Fresneda-Quiroga)]

Great tip, will follow through in the chat.

I just wasted another ticket, bit mental

[Rika (Scarlet)]

Use in-app chat or email hello@monzo.com, letting us know the email address the person stuck in the queue used to sign up.

Golden tickets are a little buggy right now as a result of us turning off the issuing of new tickets due to this and the impending current account release.

Why is there a delay in getting my prepaid card?

Hi all We’re experiencing some delays with getting cards out and I wanted to let you all know what’s happening as it happens. We only have one supplier who makes our prepaid cards (fear not, that’s not the case for the current account!). They are currently updating their personalisation machines. These are the machines which emboss the cards, and programme the chips and mag stripes. Due to some timing issues our supplier has been unable to get cards to us as…

I must stress that existing golden tickets should work, any non-working golden tickets are an unintentional bug.

It’s worth noting that golden tickets delivered over Facebook Messenger and sometimes WhatsApp will still appear as used due to Facebook stripping out a few key parts of the URL. Try sending the golden ticket another way if you have that particular issue.

[romanfq (Roman Fresneda-Quiroga)]

I have sent an email as the chat support looks busy (my chat there has not even been looked at).

Hoping for the best